LM

DESIGNING FOR PEOPLE

Strategic design leader with 20+ years' experience driving product vision, scaling teams, and delivering impactful, people‑centred solutions.

Find out about me…
Lachlan Mackenzie

About Me

“I love good design. Whether in art, homes, print or digital experiences, I look for design which connects to people.”

As a strategic design leader, I bring over two decades of experience spanning design, technology, and human‑centred innovation. I began my journey in 2001 and have since evolved from a hands‑on designer to a trusted leader shaping product and service strategy.

Leadership Approach

People‑first; balancing user needs, business goals and technical constraints to deliver pragmatic outcomes.

Specialties

Design Thinking (LUMA), Agile/Scrum & SAFe, research leadership, service design, product discovery.

Personal Interests

Mountain biking Football Singing Snowboarding Speculative fiction Food & craft beer Family time

Career Journey

2007 – 2012

Consultant

eLearning Developer · Total Learn · SMS Management & Consulting

Needs analysisInstructional design UI designStakeholder engagement
2010 – 2014

Developer

Multimedia Developer · SMS · Sigma Bravo · Lok Design

HTML/CSS/JSVideo editing Agile practicesPrototyping
2014 – 2019

User Experience

Experience Designer · Sigma Bravo · Avanade · Teradata

Journey mappingPrototypes ResearchPersonas
2018 – Present

Service Designer

Experience Lead · Teradata · Publicis Sapient

Service blueprintsResearch lead Product designEmpowered teams
2020 – Present

Design Leader

Design strategyResearch Ops Product discoveryTeam leadership

Selected Work

My Services

User Experience Design

Research, journey mapping, wireframing and prototyping to create intuitive digital experiences.

Service Design

Holistic blueprints and strategies aligning people, process and technology across touchpoints.

Design Thinking Facilitation

LUMA‑certified workshops to unlock innovation through collaborative problem‑solving.

Product Strategy

Discovery and road‑mapping that balances desirability, feasibility and viability.

Design Leadership

Building and scaling design teams, establishing processes and fostering design culture.

User Research

Qualitative and quantitative methods to uncover insights and validate solutions.

Ready to create something amazing?

Whether you have a project in mind or just want to explore possibilities, I’d love to chat.

Get in touch